Client Portfolio Manager - Retail Division

Allied Universal • Houston, TX

419d • $90,000 - $110,000

About The Position

The Client Portfolio Manager for the Retail Division at Allied Universal is responsible for enhancing client experiences and building long-term relationships while leading a large team of security professionals. This role focuses on meeting operational goals through high-quality service delivery and employee engagement, ensuring client satisfaction and retention. The position includes a comprehensive onboarding course to equip the manager with best practices and tools for success.

Requirements

• 5+ years experience as a security manager for a retail client or 10 years total security experience for a retail client with 3 years of it in a management position.
• Experience managing and leading a large team of security professionals (40+).
• High proficiency in P&L management.
• High proficiency in maintaining strong client relations.
• Ability to work outside of normal business hours when necessary or by direction of client or Allied Universal Retail Division Leadership Team.
• Law Enforcement experience in a leadership role is a plus, but not required.

Nice To Haves

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead and manage a team of over 4 managers and a large security team in multiple locations.
• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results.
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business.
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
• Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering.
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure quality and cost-effective service delivery.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability.
• Utilize WinTeam for scheduling and billing and to produce reports that require interpretation and action for effective business management.
• Enforce Allied policies as outlined by the handbooks and executive memos.
• Identify, analyze, and solve problems and create opportunities for continuous improvement.
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in-person meetings.
• Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness.
• Actively participate in community and business-related organizations.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED