Client (Phone) Support Specialist

Gt Independence • Sturgis, MI

426d • $33,280 - $33,280

About The Position

As a Client Support Specialist at GT Independence, you will play a crucial role in providing exceptional customer service to individuals self-directing their care. This position involves collaborating with a team to assist clients and stakeholders over the phone, ensuring compliance with standards, and managing documentation effectively. Your contributions will directly impact the lives of those in need of personal and financial services, making a meaningful difference in their daily lives.

Requirements

• High School Diploma or GED required
• Associate degree preferred

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Review timesheets and track time
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED