Client Experience Solutions Manager

The Digital Asset Client Experience team is seeking a Solution Manager to inform, solution, and drive Daml-based solutions and client opportunities. The ideal candidate should have at least 10 years of product development or project management experience, including a proven ability to lead teams and foster a collaborative environment. Key responsibilities include identifying customer needs, managing key client relationships, and defining and implementing refinements and upgrades to increase successful client execution and adoption of Daml products. The role requires a structured approach to working and a demonstrable ability to prioritize and context switch, as well as exceptional communication and presentation skills.

• Working closely with clients to understand the business case and working with engineer leads and/or architects to provide solutions to the defined business case
• Driving the adoption of Daml-based applications, integrations, and solutions with clients and partners. Advancing and supporting Daml's use and expertise with clients and partners
• Identifying and documenting customer requirements and overseeing key aspects of the product development process
• Providing leadership to and coordination between teams of engineering, product, marketing, and development professionals
• Understanding and advocating for clients’ product/feature / functionality needs in internal DA product roadmap planning
• Informing, solutioning, and driving Daml-based solutions and client opportunities with deep domain expertise and insights from client/ industry/competitive analysis
• Understanding End to End strategy and Delivering CX professional services to clients and partners who are using DA products for their use cases, applications, etc.
• Identifying customer needs through workshops, focus groups, and research initiatives, sharing insights with key stakeholders and development professionals
• Managing key clients / partners relationships for the duration of project engagements, including the implementation of solution development plans, handling client-facing support, and owning resolution of client issues
• Working closely with clients to understand key features, working closely with engineering team to understand high level solution,  and define product development roadmap based on its priority and dependencies
• Uncovering and understanding clients’ needs and translating these into requirements, including workflows and user stories
• Remaining involved in all stages of the product life cycle, defining and implementing refinements and upgrades to increase successful client execution and adoption of Daml products.

• 10+ years of product development or application development management and business analysis experience; a business or technical architecture experience a strong plus
• Strong capability to apply technology solutions to business issues; expertise in converting product ideas and expressed requirements into a comprehensive set of concrete deliverables
• Strong sense of ownership with solid capability to lead and influence internal and external stakeholders
• Proactive, self-motivated, and eager, with demonstrated experience going above and beyond
• Strong business analysis skills and capability to understand complex processes and workflows, able to optimize and create business requirements via workflows and user stories
• Strong track record working well with internal and external teams, including developers, engineers, architects, product managers
• Experience with vendor management and knowing how to lead a diverse team
• Experience building the case for, planning, leading, and delivering complex and evolving multi-month Agile projects with numerous external and internal stakeholders
• Strong project management or program management skills – Is thorough and meticulous, has an eye for detail, and is committed to following through
• Structured approach to working and a demonstrable ability to prioritize and context switch; Ability to effectively prioritize multiple projects
• Relationship management expertise, with a focus on business growth
• Deeply empathetic to others perspectives, and can build trust with clients and partners, while managing, controlling, project expectations and outcomes
• Exceptional communication and presentation skills with the ability to effectively organize and communicate complex concepts to diverse audiences
• Excellent active listener and ability to handle constructive feedback and utilizing it to better themselves and learn quickly on the job.
• Solid understanding of the financial services industry, preferably experienced in building products to support a particular asset class.
• Strong team player and is able to work with various internal and external team members without any conflict.