Client Engagement Director Industrial Cybersecurity - 1898 & Co.

Burns & McDonnell • Newton, MA

328d

About The Position

The Industrial Cybersecurity Client Engagement Director will develop and maintain relationships with clients to gain an understanding of their business challenges and provide consulting and/or digital solutions. This role will lead business development, pursuits and engagement scoping and act as an execution resource, by remaining engaged in the projects to provide guidance on project approach, subject matter knowledge, and other project execution and advisory duties. This role is responsible for building and maintaining positive relationships with our clients and supporting our clients throughout the engagement process, from inception to completion.

Requirements

• Bachelor Degree in engineering, information technology, cybersecurity, finance, business, or related field from an accredited program and 13 years of relevant experience or applicable years of experience may be substituted for the degree requirement.
• Expert knowledge within the fields of consulting, cybersecurity.
• Expert computer skills (e.g. Microsoft Office Suite).
• Must demonstrate excellent oral and written communication skills, strong interpersonal skills, and the ability to clearly and effectively present complex information to all levels of employees, management, and clients.
• Strong attention to detail, facilitation, team building, and collaboration.
• General business and financial calculation knowledge.
• Experience with negotiation and commercial contracting.
• Ability to work with existing and new clients to identify new projects, articulate to the clients our ability to perform those projects, and translate that into the sale of consulting services.
• Ability to perform under pressure and tight deadlines and to be effective in on-site work environments.

Responsibilities

• Develop and manage relationships with clients to understand the client needs and requirements, while managing client expectations and facilitating communication between the client and the business.
• Manage client focused strategies and action plans specific to consulting services and solution offerings that lead to sales.
• Manage the development of clear expectations to client and project execution teams to ensure client satisfaction.
• Coach client and project managers through consulting services and or delivery solutions.
• Manage, develop, communicate, and maintain client relationships through the full sales and execution process while engaging other business unit staff members to support as needed.
• Manage and build effective relationships with new and existing clients, customers, and contractors to develop new business opportunities.
• Manage, develop, and review specific sales penetration strategies and service offerings developed in collaboration with business unit leaders to target potential client leads.
• Manage, develop, and advance closing sale opportunities to meet business plan goals.
• Enhance and improve the positioning of existing and new service offerings that meet client/market needs.
• Collaborate with internal and external partners to develop and execute a strategic sales plan of new and existing services and offerings.
• Enhance consulting services and or solutions growth by understanding the client's business and technology footprint, strategic growth plans, business drivers, technology strategy, and competitive landscape.
• Manage relationships between broad sales teams to position services and offerings with new and existing accounts.
• Manage proposals including qualifications, experience, scope of work, schedule and budgets in collaboration with business unit leaders and execution staff.
• Responsible for effective communication between clients and the business units.
• Responsible for the recruitment, development, training, and retention of staff.
• Responsible for conducting performance evaluations for department staff.
• Provide leadership, guidance, and instruction to the department.
• Responsible for interpreting the organization's policies, purposes, and goals to staff.
• Responsible for overall QA/QC process adherence.
• Enforce compliance with company and site safety policies.
• Responsible for diversity initiatives.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree