Clerical Associate (PRN), Urgent Care Florence

McLeod Health • Florence, SC

300d

About The Position

The Clerical Associate (PRN) position at Urgent Care Florence involves handling all incoming communications and ensuring reliable, consistent coverage for phones. The role requires proficiency in assisting patients to sign up for MyChart and encouraging its use as the main form of communication with McLeod Health. The associate will coordinate and schedule all appointments, whether in the office or at the hospital surgery center, and manage the expectations of same-day appointments. Responsibilities also include confirming and following up on all communications, addressing messages, mail, faxes, and incoming communications, and preparing for upcoming visits by completing pre-registration functions. The associate will identify copays and previous balances, collect payments at the time of service, and act as a liaison between patients and the billing office for detailed questions. Maintaining a paperless work environment and regularly updating patient registries in EPIC are also key responsibilities. The associate will support team members with administrative duties, participate in quality improvement processes, maintain confidentiality, and perform other assigned duties.

Requirements

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and encourages its use as the main form of communication with McLeod Health.
• Coordinates and schedules all appointments in the office or hospital surgery center.
• Manages expectations of all same-day appointments and confirms all communications.
• Addresses and follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing pre-registration functions.
• Identifies copays and previous balances; collects payments at the time of service.
• Acts as a liaison between patients and the billing office for detailed questions.
• Maintains a paperless work environment and updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Participates in the care team and quality improvement processes.
• Maintains confidentiality and upholds policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED