City Operations Manager

ABM • Philadelphia, PA

327d • $80,000 - $90,000

About The Position

Oversee and manage City operations. Develop, recommend and implement programs, systems and procedures to ensure that branch operations are efficient and profitable and that they maintain the company's reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in parking management. Service the Company's accounts in the branch, providing the primary business interface with client and property management representatives on a regular basis.

Requirements

• Bachelor's degree.
• Excellent verbal and written English communication skills.
• Excellent customer service skills.
• Proficient with Windows, Excel, Word and Lotus Notes.
• Excellent leadership skills.
• Work experience in the parking industry preferred.
• Valid Driver's License and good driving record.

Responsibilities

• Provide direction and leadership within the branch.
• Act as a communications interface between regional and corporate management and the branch.
• Monitor and manage the financial performance of locations in the assigned area.
• Develop and manage budgets, compiling, reviewing and analyzing data.
• Manage the financial performance of each account within the branch.
• Develop and oversee implementation of marketing and customer service programs at each client.
• Manage and develop management personnel within the branch.
• Ensure accomplishment of the branch's manpower and succession plans through recruitment and staffing activities.
• Manage and ensure the management of employees' performances at the locations within the assigned area.
• Build and maintain a productive working relationship with union representatives within the branch.
• Develop and oversee implementation of an operations manual within each garage.
• Implement procedures set forth in the company's Injury and Illness Prevention Program.
• Assist the Regional/Branch Manager or the Regional VP with special projects and assignments.
• Business Development, prospect for potential new clients and turn this into increased business.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees