Care Manager

About the position

The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

Responsibilities

• Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative.
• Collect fees for initial services at the time of assessment or by the first day of service.
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery.
• Supervise client care provided by agency personnel to ensure compliance with care plans and proper infection control practices.
• Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life.
• Investigate issues related to client care and client or employee well-being.
• Document supervision of client care on the appropriate form and/or in the online management system.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.
• Report pertinent client and employee information to agency staff for effective service delivery.
• Assist with the development and revision of client care policies and procedures.
• Participate in personnel evaluations for caregivers.

Requirements

• Two years of experience in home care, home health or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Excellent written and verbal communication skills.
• Impeccable follow up and attention to detail.
• Ability to supervise, assess and evaluate care providers.
• Passionate about helping others live with dignity.
• Positive and professional business image.
• Must pass a criminal background check.

Benefits

• 401(k)
• Bonus based on performance
• Flexible schedule