Call Center Technical Support Representative

AT&T • San Antonio, TX

180d • $21

About The Position

This position reports to our 1010 N Saint Mary's Street, San Antonio, Texas 78215 location. If selected, you must be able to report to this work location. This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Pay Transparency: Our Premier Service Consultants earn $21.45 hourly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Requirements

• Ability to work flexible hours, including evenings and weekends, if required
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Nice To Haves

• Experience in customer service or technical support
• Familiarity with telecommunications products and services

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolve issues related to service
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Diagnose and troubleshoot technical issues related to software, hardware, applications, and network connectivity
• Guide customers through step-by-step solutions, providing clear instructions and explanations tailored to their level of technical understanding

Benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications