Call Center Representative I

Conduent • Bakersfield, CA

402d • $39,936 - $42,016

About The Position

As a Call Center Representative I at Conduent State & Local Solutions, Inc., you will serve as the first point of contact for customers, addressing inquiries and resolving issues related to their accounts. This role emphasizes exceptional customer service, effective communication, and the ability to navigate various systems to provide accurate information. You will undergo extensive training to equip you with the necessary skills to deliver a world-class experience to customers.

Requirements

• Bilingual in Spanish and English.
• High school diploma or GED.
• Strong organizational skills.
• Effective communication skills, both written and verbal.
• Customer service experience.
• Ability to navigate multiple applications and research solutions.

Nice To Haves

• Experience in a structured call center environment.
• Problem-solving skills.
• Ability to convey complex information clearly.

Responsibilities

• Respond to customer inquiries related to tolling and administration.
• Utilize training and resources to provide accurate information to customers.
• Process transactions using mainframe or web-based applications.
• Submit research requests accurately and concisely.
• Maintain knowledge of company and client programs, policies, and technology.
• Communicate effectively and empathetically with customers.
• Adhere to confidentiality requirements and laws.
• Support other positions during heavy workloads or absences.

Benefits

• Paid training
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Opportunities for advancement
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED