Call Center Agent - Kettering-OH-Gen Derm-215 (OH0202), OH

Dermatologists Of Central States • Kettering, OH

288d

About The Position

At Dermatologists of Central States (DOCS), we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 8 states, we've been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment. We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

Requirements

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Nice To Haves

• Call center experience and web-based scheduling are a plus.

Responsibilities

• Answer incoming phone calls for all locations
• Actively listen to identify patient's needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Provide excellent customer service.
• Other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k matching
• Company paid life insurance
• Employee assistance program
• Paid time off

What This Job Offers

• Career Level: Entry Level