Business to Business Customer Service

Metso • Brookfield, WI

342d • Hybrid

About The Position

We are seeking a Delivery Management Specialist to join our team. You will be responsible for management of complex spare part sales orders in line with business line requirements including schedule, budget, and quality. You will communicate within a global team to prioritize tasks and make quick, informed decisions for a positive customer experience. In this position, you will report to the VP, Crusher Spares Operations. This position is mainly located in Brookfield, WI, but we are happy to offer flexible working arrangements, including hybrid options.

Requirements

• Bachelor's Degree in Business, Engineering, or a related field.
• Proven experience in project or delivery management, purchasing, or logistics.
• Good familiarity with IT tools and ERP/integrated systems (preferably SAP).
• Experience with CRM software, such as Salesforce, is beneficial.
• Ability to interpret machine and parts drawings is advantageous.
• Valid passport for international travel and a driver's license for local travel.
• Capable of articulating and communicating topics within your expertise to all organizational levels.
• Deep understanding of customer needs and requirements.
• Significant operational performance, meeting cost and performance KPIs, industry standards, and competitor benchmarks.
• Ability to meet deadlines and work efficiently in a fast-paced environment.
• Comfortable working in a multicultural and multilingual team atmosphere.

Responsibilities

• Lead and Coordinate: Oversee and communicate with stakeholders throughout the delivery process for complex orders.
• Optimize Deliveries: Analyze customer orders, set priorities, and adjust schedules to ensure timely and efficient deliveries.
• Enhance Customer Experience: Ensure deliveries meet agreed schedules, quality, and cost, maximizing business outcomes and customer satisfaction.
• Risk Management: Identify, evaluate, and mitigate risks throughout the project, troubleshooting delivery issues promptly.
• Collaborate and Innovate: Work closely with all stakeholders, establishing positive relationships and continuously improving services based on feedback.
• Create Performance: Propose and implement solutions to enhance performance and customer experience through product or process development, tools, and methodologies.
• Adhere to Standards: Follow lean processes and meet KPI requirements set by the manager.

Benefits

• Occupational healthcare
• Generous benefits plan
• Healthy living rewards
• Mental well-being services
• Engagement surveys
• Global incentive program tied to business and performance targets
• Hybrid working possibilities
• Extensive learning opportunities including ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Support from a network of peers across the world

What This Job Offers

• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree