Business Strategy and Planning Director - Corporate Real Estate and Workplace Services

USAA

4d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Strategy and Planning Director for the Corporate Real Estate and Workplace Services team, you will drive the development and execution of Corporate Real Estate strategies. You will use your experience in real estate market analysis, portfolio/occupancy planning, supplier performance management, and lease and transactions management to provide expert guidance to executive management, translating business needs and market trends into actionable plans. You will lead strategic analyses, conduct portfolio performance reviews, and ensure alignment with overall Association objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is available for this position.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of directly related business planning consultation experience to include developing business strategy for short-term and/or long-term goals.
Experience influencing and presenting (verbally, in writing, and through presentations) to senior executives and internal colleagues, providing concise and regular updates on status, progress, strategies, and roadmaps.
Extensive experience in Project Management.
Strong business acumen in financial services or a related industry, and a proven ability to balance strategic thinking with practical implementation skills.
Experience working with clients/customers to identify business issues and develop a strategy for the business's direction based on gathered insights.

Nice To Haves

6 years of lease and transactions management experience, including proficiency in negotiating lease agreements, purchase contracts, and other real estate-related transactions. This includes a detailed understanding of market dynamics, building strong relationships with landlords and brokers, and effectively driving deals to successful closure.
Comprehensive understanding of real estate economics, financial modeling, budgeting, and capital planning.
Supplier Performance Management experience
Ability to effectively communicate complex real estate strategies and insights to various stakeholders, including senior leadership. This includes active listening to understand diverse needs and concerns, influencing without authority, and fostering teamwork across different departments.

Responsibilities

Drives the development and coordination of components within the overarching Corporate Real Estate strategy.
Works with executive management to establish strategic and operational framework that enables short and long-term business goals and key results.
Drives the alignment of business processes and frameworks with the Association's strategy.
Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps.
Works with business leaders to handle the transition from strategy to execution.
Is responsible for the integration of change management plans, project documentation, and strategies for large, complex business-specific initiatives that often impact the organization and/or Association.
Identifies strengths and weaknesses to evaluate operational efficiency by establishing best practices and management routines to address gaps.
Guides team members as they perform research and analysis.
Supports Company and Function executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.