Service Technician II - Skillbridge Internship

Schneider Electric-posted 2 months ago
$80,000 - $120,000/Yr
Full-time • Entry Level
Pleasanton, CA
5,001-10,000 employees
Electrical Equipment, Appliance, and Component Manufacturing
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Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on Company and third-party manufactured equipment in various dynamic environments. They are problem solvers. They are customer-focused. They are passionate about the work they do. They are the future of Schneider Electric! This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime). This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solving with customers, electricians, sales partners, technical support, District Service
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
  • Manager and/or Regional Service Director to resolve complex escalated issues
  • Continuous learning and training on various products both in the field and in the classroom
  • Travel throughout the region for local customer support or even countrywide travel
  • Assist the Field Project Manager on larger system startups
  • Act on behalf of the District Service Manager to resolve operational issues as required
  • An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
  • Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
  • 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
  • 2+ years in Field Services or equivalent industry experience
  • Safe driving and vehicle operations skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and theory of operation manuals
  • The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
  • The capacity to move service equipment weighing up to 50 pounds
  • Medical (with member reward points)
  • Dental
  • Vision
  • Basic life insurance
  • Benefit Bucks (credits to apply towards your benefits)
  • Flexible work arrangements
  • Paid family leaves
  • 401(k) + match
  • Well-being and recognition (including service anniversary) programs
  • 12 holidays per year
  • 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
  • Opportunity to purchase company stock (eligibility depends on start date)
  • Military leave benefits
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