Branch Manager

PNC • Boston, MA

407d • $71,500 - $157,300

About The Position

The Branch Manager at PNC is responsible for leading and managing all aspects of branch performance, including growth activities, relationship management, and team development. This role focuses on driving sales, revenue, and market share while ensuring a high-quality customer experience and compliance with regulatory guidelines. The Branch Manager will coach a high-performing team, engage with clients, and manage operational risks, all while fostering an inclusive workplace culture.

Requirements

• University/college degree or equivalent combination of education and experience.
• 3+ years of industry-relevant experience, with 2 years of managerial experience preferred.
• Strong knowledge of branch banking services and digital awareness.
• Effective communication skills and ability to manage multiple priorities.
• Proven sales management and prospecting skills.

Nice To Haves

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented

Responsibilities

• Manage and lead branch priorities to drive performance and growth activities.
• Execute relationship management activities with consumer and business clients to grow sales and revenue.
• Lead and coach a high-performing team to drive acquisition and mitigate risk.
• Identify and implement client solutions through proactive and reactive discovery conversations.
• Utilize contact management strategies to enhance client engagement and communication.
• Regularly meet with internal business partners to review business results and pipeline management.
• Drive business banking results through community involvement and outside business development efforts.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
• Build a high-performing team through effective talent development and performance management.
• Model PNC values and cultivate an inclusive workplace.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree