Box Office Supervisor - Borgata

MGM Resorts International • Atlantic City, NJ

310d • $22

About The Position

As a Box Office Supervisor at MGM Resorts, you will be responsible for creating an amazing guest experience by overseeing ticket counter operations, maintaining ticketing systems, and ensuring that guests have memorable experiences. This role involves supervising ticket agents, managing operations, and providing information about shows and local attractions.

Requirements

• High school diploma or equivalent.
• Two (2) years of Ticket Office experience or Cash Handling.
• Work varied shifts, to include weekends and holidays.
• Experience in Box Office/ticketing, events, live entertainment in a casino setting.
• Basic knowledge of Ticketmaster, including: Archtics, TMOne and Host.
• Ability to handle multiple tasks at one time.
• Describes themselves as an energetic individual.

Responsibilities

• Oversee ticket counter operations to ensure agents maximize revenue and assist guests quickly and effectively.
• Supervise ticket agents, assign locations, manage breaks, and reassign staff as needed.
• Answer guest questions and provide details about property amenities and local attractions.
• Boost employee engagement and guest experience through coaching, recognition, and training.
• Support the Ticketing Manager in maintaining event inventory in ticketing systems (Archtics, TM1, Patron, VIPR), and report any system issues.
• Train new ticket agents.
• Keep show and event information up to date in the ticketing system.
• Generate event reports for senior leadership, management, and promoters.
• Resolve guest complaints or escalate to management if necessary; notify management or security of unusual events or theft.
• Manage guest queues and stanchions.
• Prepare financial settlement documents for finance and promoters after shows.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED