Bilingual Spanish Care Team Representative

Sedgwick Claims Management Services • Cedar Rapids, IA

321d • Hybrid

About The Position

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Requirements

• High school diploma or GED required.
• Strong oral and written communication skills.
• Computer literate - including Microsoft Office.
• Organizational skills required.
• Must meet minimum typing requirements.
• Clerical or customer service experience or equivalent combination of education and experience preferred.

Responsibilities

• Provide excellent customer service to external customers and internal support to an assigned team.
• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
• Provide detailed notes on phone calls, and track and code documentation according to standard processes.
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
• Resolve issues with one call/one-person responses.
• Investigate customer feedback.
• Track trends.
• Assist with developing corrective/preventative actions.
• Perform administrative tasks.

Benefits

• World class training program with a comprehensive curriculum.
• Assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities.
• Diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees