Bilingual Patient Care Coordinator, Front Office - Marana Access Surgery Center

Insperity • Marana, AZ

319d

About The Position

Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are seeking Bilingual Patient Care Coordinators, Front Office to join our team. To learn more about us, please visit our website: akdhc.com. Under the direction of the Office Coordinator, the Bilingual Patient Care Coordinator, Front Office will be responsible for performing general front desk functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.

Requirements

• Fluent bilingual capabilities in speaking, reading, and writing Spanish and English is required for this position.
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors.
• 1-2 years front/back office experience preferred.
• Ability to support a pleasant, positive and cooperative teamwork environment.
• Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier.
• Ability to multi-task and lift and/or move 50 pounds essential.

Responsibilities

• Perform patient care activities, such as front office check-in, check-out, prescription refills, schedule procedures and provide patient education.
• Schedule and process 24-hour blood pressure monitoring.
• Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients' charts/EMR to include urine tests per Clinitek.
• Notify physician of changes in patient's clinical status and/or abnormal test results.
• Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
• Adhere to company policies and procedures and prioritize and complete day to day activities.
• Maintain office equipment, office, and medical supplies through efficient inventory management.
• Process Hospital Disposition Reports.
• Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
• Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
• Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
• Assist in the annual purging process of patient charts.
• May be required to report to alternate AKDHC worksites, as directed.

Benefits

• Paid time off
• Medical benefits
• Dental benefits
• Vision benefits
• Future growth opportunities within the company

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services