Bilingual Customer Care Navigator (English/Spanish) - East New York
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About The Position
The position involves working closely with onsite sales colleagues to identify customers in need of enrollment services and providing post-sales customer service follow-up. The role requires face-to-face interaction with customers to assist in resolving concerns related to claims, benefits, and enrollment inquiries through health plan navigation, health and wellness coaching, and community referrals. The candidate will proactively research Emblem Health member issues using multiple enterprise systems to explain and resolve complicated customer service issues, close care gaps, and help complete Health Risk Assessments (HRAs) to enable higher retention of members within the community. Additionally, the role includes conducting seminars and workshops, collaborating with enterprise team members on member retention efforts, and providing post-sales customer service follow-up with sales colleagues. The candidate will represent EmblemHealth to all visitors and maintain a primary Neighborhood Care location while supporting multiple sites within the region.
