About the position
The Beverage Steward is generally responsible for completing the following job duties: Provides customer service as defined by the employer within the scope of the position and within company policy. Trains, schedules, and supervises Liquor Clerks to ensure optimum staffing patterns are met in the department. Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the Liquor Department. Face shelf to company standards. Maintain cleanliness of liquor area of the store. Replace stock in displays. Perform daily inventory and order necessary product quantities from vendor. Responsible for accurate inventory procedures to include checking load for shorts and maintaining backroom area. Maintain all paperwork in files. Return excessive product to backroom and inventory and complete BRI. May make signs to indicate price of items on display. Receives payment for customer purchases and counts back correct change. Adheres to Federal, State, local laws. Adheres to safety policies and store rules. Adhere to tobacco and liquor sales policies. Other duties as assigned.
Responsibilities
- Provides customer service as defined by the employer within the scope of the position and within company policy.
- Trains, schedules, and supervises Liquor Clerks to ensure optimum staffing patterns are met in the department.
- Speaks with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the Liquor Department.
- Faces shelf to company standards.
- Maintains cleanliness of liquor area of the store.
- Replaces stock in displays.
- Performs daily inventory and orders necessary product quantities from vendor.
- Responsible for accurate inventory procedures to include checking load for shorts and maintaining backroom area.
- Maintains all paperwork in files.
- Returns excessive product to backroom and inventory and completes BRI.
- May make signs to indicate price of items on display.
- Receives payment for customer purchases and counts back correct change.
- Adheres to Federal, State, local laws.
- Adheres to safety policies and store rules.
- Adheres to tobacco and liquor sales policies.
- Other duties as assigned.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact professionally with customers and co-workers.
- Must have the ability to read, write and communicate in English.
- Ability to understand and follow instructions.
- Ability to work independently when necessary.
- Ability to professionally handle intoxicated customers.
- Knowledge of products, product pricing and store layout.
- Ability to make quality decisions and work under minimal supervision.
- Ability to multi-task while working under stress and time constraints.
- Ability to work varied shifts over a 24 hour operation.
- Must meet the minimum requirements to interview and pass interview for promotion.
- Must meet State law required age to sell alcohol and tobacco.
- Reports to work in proper uniform per company policy.
