Auto Claims Resolution Representative

About the position

This position is not 100% remote. Candidates must reside within a 50 mile radius of the Liberty Lake, WA office. Interviews for this position will be in person. The first 6 weeks of this role will be in office. After the first 6 weeks this role will go to a hybrid model with a minimum of 2 days per month in office. This position will give you the opportunity to earn a promotion between 6 to 12 months. Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help - this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! This role is a steppingstone into your claims career. With limitless growth opportunities, you are in-charge of your future. Bring your unique talents to our Fortune 100 company and receive paid and licensing. Prior claims or insurance experience is not required! Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Manage multiple moving pieces in the claims process.
• Engage with customers who have been in an accident and provide assistance.
• Demonstrate strong organizational skills and time management.
• Participate actively in training and maintain reliable attendance.

Requirements

• Engaging, outgoing personality and passion for helping customers.
• Ability to think critically and seek answers in a virtual environment.
• Excellent oral, written, decision-making, and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Working knowledge of multiple systems during virtual training and claims processing.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Benefits

• Comprehensive benefits and continuous learning opportunities.
• Support for life and well-being.
• Diversity, equity, and inclusion workplace initiatives.