Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a skilled and detail-oriented Escalation Specialist to join our member-facing support team in the call center. This role is responsible for managing and resolving escalated issues, with a specialized focus on security and privacy concerns. The ideal candidate will have strong technical troubleshooting skills, experience handling complex issues, and the ability to provide exceptional support both over the phone and through ticketing systems. This position may also require administrative tasks, quality assurance efforts, and/or other additional functional roles, if/when the business presents a need. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.