Associate Technical Account Manager

Yardi Systems • Austin, TX

312d

About The Position

We're looking for candidates with a keen technical understanding and a dedication to customer service to join our Global Solutions team as an Associate Technical Account Manager (ATAM). In this role, you'll support clients from the initial software setup and guide them through the implementation of Yardi's Commercial Cafe product. You'll dive deep into our suite of software, solving problems, sharing best practices, and providing actionable insights to ensure our clients can leverage Yardi's technology to its fullest potential. Your mission is to build strong, trust-based relationships with our clients, positioning yourself as a go-to Yardi expert. If you're driven to develop your technical and product expertise and are committed to making a significant difference in client outcomes, we're excited to have you join us.

Requirements

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Understanding of the property management or relevant Yardi supported industry and industry best practices.
• Working knowledge of accounting practices.
• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
• Ability to learn new concepts and Yardi programs.
• Strong written and oral communication skills.
• Client-centered commitment and focus.
• Critical thinking and problem-solving skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft 365 desktop applications.

Responsibilities

• Performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
• Assists with data mapping and conversion, and user training.
• Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks.
• Assists with continued software integrations, maintenance, and updates in collaboration with clients.
• Completes assigned learning plan for the product supported.
• Communicates product features and best practices relevant to clients in the application of Yardi products.
• Responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution.
• Collaborates with internal teams to meet client needs and maintain high-level customer service standards.
• Identifies ancillary products and services that align with client business and operational needs and goals.
• Seeks opportunities to learn more about the products and industries Yardi serves.
• Performs other Yardi duties as assigned.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree