Associate Account Manager - Fluent in French

The Associate Account Manager is responsible for managing the French market for Amazon Music. This role requires fluency in French and English. The main responsibilities include client service and communication, account strategy development and execution, reporting and analysis, and identifying new opportunities for publisher development. The ideal candidate should have strong communication skills, be detail-oriented, and have experience in online marketing or affiliate marketing. Success in this role involves building strong client relationships, effectively managing client accounts, and achieving high client satisfaction and retention rates.

• Serve as a regular point of contact for clients' strategic and account questions
• Lead weekly client calls
• Send account reporting and manage resulting follow-up questions and communications
• Manage challenging client situations with guidance from senior colleagues
• Provide superior client service and develop excellent client relationships
• Maintain high client satisfaction and retention rates
• Develop effective strategies and tactical plans for achieving client goals
• Proactively offer new and innovative ideas to the overall program strategy
• Execute effective affiliate recruitment, activation, and optimization strategies
• Perform general account management and monitor for fraud and affiliate compliance
• Provide clients with regular reporting and analyze data to find opportunities and identify issues
• Develop strategic program plans and present resulting data-driven insights and recommendations to clients
• Find and act on relevant publisher development opportunities
• Think outside of the box to present new and interesting opportunities to clients
• Execute the day-to-day operations of multiple affiliate programs
• Form strong relationships with key client contacts
• Manage challenging client situations with guidance from senior colleagues
• Analyze client data and use it strategically in optimization, activation, and recruitment campaigns
• Maximize account efficiency and develop excellent strategic plans and communication
• Provide superior results for clients and unsurpassed customer service
• Engage in work and keep clients engaged as well
• Solve problems independently and demonstrate attention to detail
• Coordinate multiple projects at once
• Possess superior written and verbal communication skills
• Meet deadlines and commitments
• Collaborate with team members in a remote environment
• Demonstrate confidence, poise, and eloquence in client meetings and difficult situations
• Thrive in a fast-paced environment and bring order to chaos
• Prioritize competing objectives and manage time effectively
• Work independently with minimal supervision
• Have 3-5 years of online marketing, e-commerce, or affiliate marketing experience
• Have direct affiliate marketing experience
• Have knowledge of Affiliate Networks
• Be fluent in French and English
• Have advanced Excel capabilities and knowledge of HTML (a plus)
• Have previous experience managing and motivating direct reports (a plus)

• Fluent in French and English
• 3-5 years of online marketing, e-commerce, or affiliate marketing experience required
• Direct affiliate marketing experience (in-house, agency, network) required
• Knowledge of Affiliate Networks (Awin, Affilinet, CJ, Webgains, Linkshare, Impact Radius, Performance Horizon, etc.)
• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
• Working knowledge of HTML, a plus
• Previous experience managing and motivating direct reports, a plus

• Remote, work from home position
• Flexible location (UK or Germany)
• Some travel required for internal meetings and conferences
• Fluent French language skills required
• Autonomously manage the French market for Amazon Music
• Start-up like environment within a larger international firm
• Handle changing priorities and work through ambiguity
• Proactive mindset
• Excellent client service and relationship management
• High client satisfaction and retention rates
• Account strategy development and execution
• Effective affiliate recruitment, activation, and optimization strategies
• Reporting and data analysis
• Identify and act on publisher development opportunities
• Strong internal motivation and commitment to superior results
• Superior written and verbal communication skills
• Attention to detail and ability to multitask
• Collaboration in a remote environment
• Confidence, poise, and eloquence in client meetings
• Fast-paced environment
• Advanced Excel capabilities
• Working knowledge of HTML (a plus)
• Ability to travel for conferences and team meetings
• 100% remote work
• Unlimited Paid Time Off
• Summer & Holiday company-wide shut-down weeks
• Volunteer and Birthday Time Off
• Focus Fridays (no internal meetings)
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowance
• Paid sabbatical leaves, donation matching, and more!!
• Commitment to diversity and inclusion