Associate Account Manager - Channel Support

ADP • Elk Grove Village, IL

410d

About The Position

ADP is hiring an Associate Account Manager for a hybrid, entry-level role focused on channel support. This position serves as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology. The role emphasizes building relationships with clients and maintaining high client satisfaction in a metrics-driven environment. The company offers extensive training and career advancement opportunities, fostering an inclusive culture that values collaboration and belonging.

Requirements

• At least one year of experience in a customer service environment.
• Ability to work overtime hours during peak seasons.
• Military experience is acceptable, demonstrating teamwork, adaptability, organization, and follow-through.

Nice To Haves

• HCM experience
• Full Cycle payroll experience
• Dedicated base/Account Manager experience
• Relationship building experience
• SHRM/CPP certifications

Responsibilities

• Serve as a trusted advisor and problem solver for clients, addressing time-sensitive issues and providing solutions.
• Build relationships with clients through phone, email, and chat, striving to exceed expectations in every interaction.
• Educate clients on ADP products and services, leveraging knowledge to provide recommendations and best practices.
• Organize daily tasks to manage a high volume of inbound calls, especially during peak seasons.

Benefits

• Paid time off
• Volunteer time off
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree