Assistant Studio Manager, Los Angeles - SoulCycle

Soulcycle • Brentwood, CA

453d • $52,000 - $58,240

About The Position

The Assistant Studio Manager at SoulCycle plays a crucial role in managing the studio's daily operations and leading the studio team. This position requires a passion for the SoulCycle culture and brand, along with strong organizational and interpersonal skills. The Assistant Studio Manager is responsible for fostering a positive community within the studio, ensuring exceptional customer service, and supporting the Studio Manager in achieving business goals.

Requirements

• Must have superior customer service and hospitality skills
• Must be highly organized with the ability to prioritize multiple tasks and meet deadlines
• Strong ability to communicate clearly with team members, clients, and management
• Must be able to work flexible/non-traditional hours including weekends
• Personal passion for fitness and/or the SoulCycle brand is required

Responsibilities

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your studio team loves to come to work
• Build and foster relationships in your studio, with your instructors and local community
• Proactively identify and address conflicts within your studio
• Acknowledge your studio team's wins and show gratitude
• Provide in the moment support to your team to ensure that all rider requests are addressed
• Be a hospitality champion that provides exceptional hospitality to riders and staff
• Confidently manage conflict in high pressure situations
• Develop meaningful relationships and connections with your studio's riders
• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Develop and maintain schedules to ensure that all operating processes are completed
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Set priorities to ensure all deadlines are met
• Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
• Be future oriented with a strong ability to plan for projects
• Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
• Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
• Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
• Develop a holistic retail sales plan that encompasses your studio's retail goals
• Work alongside the retail team to identify opportunities to grow your studio's retail business

Benefits

• Competitive hourly pay
• Opportunities for career growth within the company
• Access to fitness classes and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees