Allied Universal-posted about 1 year ago
Full-time • Entry Level
Orlando, FL
Administrative and Support Services

The Assistant Account Manager at Allied Universal is responsible for supporting the Account Manager in overseeing all supervisory, training, and operational functions at the assigned security post. This role involves coordinating security operations, managing staff, and ensuring compliance with post orders and client instructions. The position is designed to foster a culture of teamwork and effective communication within a diverse and inclusive workplace.

  • Assist the Account Manager with the coordination of all aspects of executing the security contract at the assigned location.
  • Assign work tasks to Security Professionals and direct their work throughout the day.
  • Serve as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance and operations.
  • Supervise, motivate, coach, and train Security Professionals.
  • Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
  • Maintain and update the Post Order manual and ensure the post is properly maintained, cleaned, and organized.
  • Assist in conducting interviews and evaluating new employees.
  • Conduct on-the-job training for new employees and review post orders and emergency response procedures.
  • Oversee all reports, logs, and communications generated by the Security Department.
  • Manage and supervise all sub-units within the Security Department, such as fire control room and command center.
  • Respond to minor incidents and ensure appropriate action is taken and reports are completed.
  • Identify personnel problems and forward issues to the Account Manager or Field Supervisor.
  • Make recommendations for counseling and/or disciplinary action, and execute such actions as directed.
  • Respond to client or site emergencies and maintain positive client/security relationships.
  • Minimum high school diploma or equivalent.
  • Minimum three to five years of professional-level experience required.
  • Prior experience in the security industry, law enforcement, or military required.
  • Must possess a valid state Guard License or have applied for one prior to employment.
  • Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
  • Driving positions require a valid Driver's License with a clean driving record and the ability to safely operate a vehicle.
  • Energetic and focused personality with the ability to handle multiple assignments and manage deadlines.
  • Strong customer service orientation with the ability to resolve client issues professionally.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Ability to train and coach others and enforce security standards equitably.
  • Outstanding verbal and written communication skills required.
  • College education or business classes.
  • Experience in scheduling, operations, or other functions of the security industry.
  • Ability to write effective and concise reports in neat, legible handwriting.
  • Working knowledge of Microsoft Office software and email.
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in the company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.
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