Assistant Retail Manager OEM - $26.25 Property Queen Mary Hotel Posted Date 3 days ago (3/20/2025 9:45 PM) ID 2025-372671 Location US-CA-Long Beach Category Front Office/Guest Services Type Regular Status Full-Time Company : Name Evolution Hospitality Job Summary The Gift Shop Assistant Manager is responsible for assisting the Gift Shop Manager in ensuring first quality retail service, while maintaining adnce to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Gift Shop sales revenues beyond budget. Management-level associates are expected to work as much of each workday as is necessary toplete their job responsibilities; for OEM associates, overtime does and is calculated accordingly. Responsibilities/Preferred Qualifications Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in retail or a related field required. High School diploma or equivalent required. College course work in related field helpful Previous supervisory responsibility preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to show initiative in job performance, including anticipating what needs to be done before it bes a necessity. Must work well in stressful, high pressure situations. Must maintainposure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilateplex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions JOB RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance inpliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Be familiar with theanization of Aimbridge Hospitality Hotels and know the function of each department. Maintain closemunication links with all employees, seeking input regarding retail issues and acting as a motivating influence. Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions. Immediately follow up on accidents, problems or guestplaints in the Retail Department. Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits. Maintain proper consistent disciplinary actions for all retail employees. Be familiar with P.O.S. system. Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers. Assist the Gift Shop Manager in wage progress and productivity reports for Retail Department. Assist in preparation of staff schedules according to business forecast, maintaining adnce to wage control, productivity standards and guest service scores. Assist in monthly food and beverage inventories and reconciliations. Ensure all side work duties arepleted by servers. Assist Gift Shop Manager in developing promotional ideas. Assist Gift Shop Manager in planning andanizing monthly department meetings. Initiate and promote sales efforts for all service personnel. Assist the Gift Shop Manager in preparing for and conducting employee performance appraisals. Assist the Gift Shop Manager in maintaining and improving the quality and presentation of all retail products. Perform any other duties as requested by management. Property Details WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique amodations and a wide array of attractions that simply cannot be found anyw else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether it's the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), t's no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30's, 40's and 50's. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one's head - it's an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, t are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of bing a better human being, both personally and professionally, as part of the package. And it's this magicalbination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture w everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for apetitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Ie Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $64,480.00/Yr. Compensation Mid USD $69,613.20/Yr. Compensation Max USD $83,535.84/Yr.
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