Assistant Manager, CRM Marketing

Hyundai Motor America • Santa Ana, CA

283d • $69,300 - $99,000

About The Position

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It's time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. The position supports operations for all new vehicle sales CRM programs with direction from Manager and Senior Group Manager of the department, managing all aspects of procurement, purchase requests, budgeting tracking and reporting for the Customer Relationship department.

Requirements

• Bachelor's degree preferred.
• Five or more years of experience of which at least three years of directly related experience in CRM marketing.
• Two or more years related automotive experience preferred.
• Agency and/or vendor experience a plus.

Nice To Haves

• CRM experience.
• Budgeting.
• Digital media.
• Social media.
• Analytics-reporting-statistics.
• Salesforce Knowledge preferred.

Responsibilities

• Manage Tier 3 CRM OnDemand program with guidance from CRM Manager and Senior Group Manager.
• Support CRM Manager on operational execution of all Tier 1 CRM activity.
• Support CRM Senior Manager of Customer Analytics on providing weekly, monthly, and ad hoc analytical reporting for HMA leadership.
• Collaborate with marketing agencies to ensure program launch meets business requirements.
• Partner with internal departments, including incentives, legal, procurement, privacy, finance to ensure accuracy and compliance.
• Provide campaign reporting to business stakeholders throughout HMA.
• Develop and maintain an annual department budget with conjunction from the Senior Group Manager.
• Manage all purchase requests/change notices and work with key departmental, purchasing and legal personnel to develop contracts with critical vendors and to ensure proper budget approval and agreements are in place.
• Manage the timely payment of all invoices to vendors.
• Manage project estimate with IWA on a timely manner.
• Provide accurate and timely budget report and accrual tasks.
• Prepare annual budget planning document and input final budget to the system.
• Perform additional ad-hoc duties as necessary.
• Approve email deployment post all required internal and external approvals are in place and testing has been completed.
• Problem identification, problem solving/resolution, creation and routing of PR's.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree