The Assistant Guest Services Manager sets the tone for the front-of-house guest experience of the hotel. This integral role assists in leading the Guest Services department, ensuring that the service delivered to our guests is unique and memorable, meeting our high expectations. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork. Instead, your day is spent where you are at your best: in the lobby with your team, delivering innovative guest experiences. The Assistant Guest Services Manager reports to the Guest Services Manager, and works together on how to deliver remarkable guest experiences. It is critical the person in this position possesses a diverse knowledge of Guest Services operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. You lead the team through your collaborative approach-you understand that the ability to act as a soldier is as critical as being a general.