About the position
The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day. The Assistant Community Manager assists the Community Manager in managing all day to day operations pertaining to all aspects of the community, the residents, the staff, and the needs of Michaels Management Services. The Assistant Community Manager will carry out assigned duties in a professional manner, and in addition to the duties described herein, will perform other duties as requested by the Community Manager. The Assistant Community Manager will assume the responsibilities of the Community Manager in his/her absence and must provide exceptional customer service at all times.
Responsibilities
- Train, direct and oversee all other office staff members under his/her direct supervision to ensure orderly and efficient workflow.
- Develop good working relationships with the residents, and handle all resident issues, complaints, requests or concerns expressed in response to Resident Surveys, emails, phone calls, social media, personal communications, or any other method to ensure resolution prior to the Community Manager's involvement.
- Assist the Community Manager in preparation of the Annual Budget.
- Assist in the preparation of weekly, monthly, quarterly and annual reports, ensuring accuracy and completion prior to Submission.
- Monitor, review and approve all timesheets within the payroll system.
- Lead the Quarterly Resident Meeting, providing information and updates with a positive approach and be able to respond to all issues raised by the residents.
- Work directly with the bookkeeper to ensure timely collection of rents and delinquent account balances; help monitor the utility program; and adhere to all accounting directives and work within the established budget.
- Work directly with the Turn Supervisor to ensure that vacant make ready maintenance is scheduled and completed in a timely manner to correspond with the needs of incoming applicants.
- Review the monthly newsletter prior to the Community Manager's review and approval.
- Draft correspondence to residents and all other appropriate representatives, subject to the approval of the Community Manager.
- Implement the policies of the community as defined by the Resident Guidelines and Community Handbook.
- Assist the Community Manager with devising and implementing marketing strategies to secure prospective residents.
- Act as the liaison with various Partners and provide pertinent data as requested in a timely manner.
- Represent the company in a professional manner at all times and perform other duties as assigned.
Requirements
- A minimum of three years' experience in a customer service related industry, preferably multi-family property management.
- Military experience or prior exposure to the military is a plus.
- Must be able to pass background investigation and drug test screening.
- High School Diploma or equivalent; some college preferred.
- Valid Driver's License.
- Must have or be able to obtain the designation of ARM (Accredited Residential Manager) within one year.
- Must successfully complete all required courses, classes, and training provided by MMS.
Nice-to-haves
- Experience in multi-family property management.
- Military experience or exposure.
Benefits
- Competitive wage.
- Comprehensive benefit package including Medical, Dental, Vision, prescription, etc.
- Generous paid time off.
- 401 (k) plan with a company match.
- Michaels Employee Scholarship Program for children.
