About the position
The Application Analyst III, Business Applications, reports to the Leader of the Business Delivery team in support of MUSC’s academic, research and healthcare missions. Under general supervision, the Applications Analyst III, Business Applications (Professional Billing), provides expertise in evaluating and resolving complex technical and charging issues, demonstrates strong analytical and communication skills to maximize the benefit of Information Solutions services. Generates appropriate communication, process and educational plans to identify and remove obstacles to change and mitigating the disruption of change. Serves as the subject matter expert in all areas of the Business Delivery program supporting professional applications, charge router experience preferred, maintaining system updates, supporting operational end users. Takes a lead role in projects; participates in team and project meetings and provides input on intelligent solutions to improve efficiency. Coaches and transfers knowledge to peers and staff, maintains high professional standards, and exhibits excellent customer service skills while performing assigned tasks.
Responsibilities
- Evaluate and resolve complex technical and charging issues.
- Demonstrate strong analytical and communication skills.
- Generate communication, process, and educational plans.
- Identify and remove obstacles to change.
- Serve as the subject matter expert in the Business Delivery program.
- Maintain system updates and support operational end users.
- Lead projects and participate in team meetings.
- Provide input on solutions to improve efficiency.
- Coach and transfer knowledge to peers and staff.
- Exhibit excellent customer service skills.
Requirements
- Bachelor’s degree and five years directly related experience; or a high school diploma and eight years directly related experience; or a Master’s degree and 3 years directly related experience.
- Strong interpersonal, project management, analytical, and communication skills.
- Application specific certifications preferred.
