Aerial/Zipline Guide (2025 Season) Bryson City, NC, US 18 days agoSeasonal Employee

Nantahala Outdoor Center • Bryson City, NC

313d • $12 - $14

About The Position

Aerial Guides work in multiple adventure activities which include our zip line adventure park, mountaintop zip line, team building challenge course, treetop adventure nets and our alpine tower. Our guides train on each of these activities and continue building their skill set and knowledge of aerial adventures. This position is a seasonal position and reports to the aerial manager. The busiest season for our Aerial team is Memorial Day - Labor Day, however we also have shoulder season opportunities in the spring and fall. Aerial Guide applicants must be at least 18 years of age prior to their start date and have current First Aid and CPR certification (or higher) prior to beginning work. ** Please note, online First Aid & CPR certifications are not acceptable. **

Requirements

• Current First Aid and CPR certification (or higher)
• Great communication skills
• Strong sense of guest service
• Strong interpersonal skills
• Enthusiasm about outdoors and sharing outdoor experiences with others
• Sound decision making skills and judgement
• Previous experience working ziplines or aerial obstacles preferred but not required
• Basic First Aid and CPR or higher medical certification
• Prior mountain biking experience
• Ability to sustain productive work with little supervision
• A love for the outdoors and an enjoyment for mountain biking
• Ability to speak clearly and concisely
• Comfortable working in a teamwork-based environment
• Able to take direction well and exhibit good judgment
• Willing to take ownership
• Capable of providing an excellent guest experience
• Willingness to learn and perform basic bike maintenance

Responsibilities

• Guide groups of varying size, age and number through zipline and/or rope elements
• Understand and implement risk-reduction in their use of equipment, attention to operating procedures, communication and decision-making
• Communicate with guests about their trip and activities, local area information and other NOC activities and offerings
• Provide top-notch guest service to all guests, before, after, and during their activity
• Participate in other operational tasks, including but not limited to: Assist guests with gear, delivering instructional talks, clean and organize gear and equipment, complete course and gear inspection daily before each use, set up gear prior to each trip, other tasks such as driving vehicles, repair and maintenance of gear or facilities, guest check-in, or assisting other NOC departments, as qualified and as assigned
• Fit guests with proper size bikes and helmets
• Educate guests on bike usage and techniques
• Inform guests with trail location, conditions, and hazards
• Lead guided bike trips as necessary
• Assisting guests with technical questions regarding the appropriate bike, equipment, gear and fit
• Promote the adventures that NOC has to offer, and providing local area information, especially local trails and directions
• Assisting other Adventure Center operations as needed, including helping with guest trip preparation and customer service for zip line and biking guests
• Other tasks, such as driving vehicles, repair and maintenance of gear or facilities, guest reservations and check-in, bike tour guiding, or assisting other NOC departments, as qualified and as assigned
• Assist in the maintenance of our Flint Ridge trail system and Specialized bike fleet as necessary

Benefits

• Seasonal employment with opportunities for growth
• Work in beautiful outdoor locations
• Chance to share a passion for active outdoor recreation

What This Job Offers

• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed