ADMINISTRATIVE SUPERVISOR

University of Wisconsin Milwaukee • Milwaukee, WI

353d • $48,000 - $53,000

About The Position

The University of Wisconsin-Milwaukee (UWM) is Wisconsin's second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as 'R1' by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has a branch campus in Waukesha. UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. The Department of University Housing is recruiting for a full-time, live-out Area Coordinator of Residence Life Operations (Administrative Supervisor). The University of Wisconsin Milwaukee houses 4,300 residents in high-rise towers, residence halls, and apartments. UWM University Housing is committed to enhancing community members' cultural understanding, leadership skills, academic success, social connections, and social responsibility by creating safe, comfortable, and well-maintained living learning environments that inspire growth and development. The Administrative Supervisor is a mid-level manager, reporting to the Residence Life Manager of the University Housing Community Standards unit. This position is responsible for providing vision, leadership, and management to all functions of a 24/7/365 security/service desk operations for all University Housing facilities (Cambridge Commons, RiverView, Sandburg Residence Halls, and Kenilworth Square Apartments). The position encompasses the development, evaluation, training, and supervision of around eighty student staff team members, in addition to providing indirect oversight of RA staff who assist with building access monitor station support. This position provides leadership related to cross-over training of the Residence Life Staff members (Residence Life Coordinators and Resident Assistants (RA)) related to customer service, building access, life safety measures, security, administrative and building protocols. Training and development of housing team members is considered an ongoing commitment to ensuring full-time and student staff are provided effective training and development methods that support the departmental mission. Through the training and development of the team, this position works to help create student leadership succession within the department. Serving on the rotating administrative on-call duty response team, this position entails addressing high-level events involving student and guest behavior including mental health issues, suicidal ideation, sexual assaults, and violations related to alcohol and drug incidents that call for availability for evenings, weekends, and holidays.

Requirements

• Bachelor's Degree from an institution accredited by the Council for Higher Education Accreditation or commensurate experience.
• Two years professional experience supervising in an educational or customer service-oriented environment.
• Evidence of the ability to problem solve and make high-level decisions.
• Evidence of the ability to plan and organize a 24/7/365 operation.

Nice To Haves

• Master degree in Higher Education, College Student Personnel, or related degree.
• Experience managing security or desk operations in a higher education environment.
• Experience planning and implementing a training and development program.
• Experience providing leadership and on-call support for high-level student conduct issues (alcohol, drugs, sexual assault, etc).

Responsibilities

• Provide vision, leadership, and management to all functions of a 24/7/365 security/service desk operations for all University Housing facilities.
• Develop, evaluate, train, and supervise around eighty student staff team members.
• Provide indirect oversight of RA staff who assist with building access monitor station support.
• Lead cross-over training of Residence Life Staff members related to customer service, building access, life safety measures, security, administrative and building protocols.
• Ensure effective training and development methods that support the departmental mission.
• Create student leadership succession within the department.
• Serve on the rotating administrative on-call duty response team.
• Address high-level events involving student and guest behavior including mental health issues, suicidal ideation, sexual assaults, and violations related to alcohol and drug incidents.

Benefits

• Comprehensive benefits package.
• Extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees