Administrative Secretary

Custom Alarm Company • Rochester, MN

407d • $35,360 - $45,760

About The Position

The Administrative Secretary at Custom Alarm plays a crucial role as the first point of contact for customers and visitors, providing exceptional service and support in a collaborative environment. This full-time position emphasizes positivity, teamwork, and a family-friendly culture, allowing employees to grow and make a meaningful impact while contributing to the company's vision and core values.

Requirements

• Strong customer service skills and a collaborative mindset.
• Proficiency in operating multi-line phone systems and clerical tasks.
• Ability to manage inquiries and maintain customer records accurately.
• Experience with administrative support tasks such as billing and correspondence preparation.

Nice To Haves

• Familiarity with Sedona software or similar administrative systems.
• Previous experience in a customer-facing role.

Responsibilities

• Serve as the first point of contact for customers and visitors entering the office.
• Answer inquiries and obtain information in response to customer needs.
• Prepare correspondence and provide clerical support.
• Conduct day-to-day interactions with customers and coworkers in alignment with the company's Vision, Purpose, and Core Values.
• Operate a multi-line phone system, efficiently answering and routing calls, and updating the employee directory and extension list.
• Open and close the front office, greet customers, monitor visitors, issue badges, and assist with sales and front desk tasks.
• Manage mail by opening/distributing, researching returned items, preparing outgoing mail, and maintaining the postage system.
• Assist administrative staff with overflow tasks, including billing, payment entry, and bank deposits.
• Prepare accurate, professional correspondence for Custom Alarm employees and ensure timely completion.
• Update customer records in Sedona, including name changes and billing cycles.
• Handle Sedona Web administration as needed.
• Manage inquiries via Custom Alarm's Website, Podium, and info@ emails.
• Maintain office supplies, research pricing, and ensure cost-effective purchases.
• Attend Administrative Department meetings and relevant training seminars.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and life insurance coverage.
• Matching 401(k) plan.
• Flexibility in work hours.
• Vacation and sick pay.
• Holiday pay plus 2 floater holidays.
• $200 annual wellness benefit.
• Employee discount programs.
• Profit sharing opportunities.
• Stand-up desk options.
• Dress for your day/business casual attire.
• Company-paid social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed