Activities Desk Clerk Lead - Grand Canyon South Rim

About the position

Live. Work. Explore. as a part of our Transportation team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring an Activities Desk Clerk Lead to Live. Work. Explore. at the South Rim of the Grand Canyon!

Responsibilities

• Daily selling of transportation department activities with special attention to up selling whenever possible.
• Supervise and control daily inventory of Phantom Ranch accommodations and meals, livery rides and services, and bus tours throughout shift to prevent oversells.
• Prepare daily guest lists and forecast information for Phantom Ranch, the livery, and the tour bus operations.
• Assist the desk managers in providing support and coaching to the staff to ensure they provide consistent and a high level of service to our guests, both internal and external.
• Assist in the training of incoming Activities Desk staff as well as ongoing training that is needed for the desk staff to promote professional growth.
• Monitor staff performance and appearance, report to the Activities Desk Managers as necessary.
• Working with the desk managers and leads, maintain open and honest communication regarding guest or employee issues.
• Use discretion and professionalism when working with our guests handling complaints, making reasonable adjustments to guest accounts, as warranted.
• Assist the desk managers to ensure the staff is adhering to all Xanterra South Rim Risk Management and Environmental Department policies and procedures.
• Other duties as assigned.

Requirements

• Experience in a high volume guest service or client service position.
• Ability to train new personnel and maintain an ongoing training program.
• Previous Opera experience preferred.
• Demonstrated competency in handling cash and other payment methods.
• Ability to work with a diverse employee base and guest clientele in a variety of situations.
• Previous Leadership experience preferred.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs