Account Manager - On Site in Tualatin, Oregon (Full Time)

Major Tool • Tualatin, OR

375d

About The Position

Shields Manufacturing in Tualatin, Oregon is an industry leader and Value-Add, climate-controlled production facility specializing in CNC machining and complex mechanical/optical/laser assembly including clean-room environments. Our business not only provides manufacturing expertise for OEM's with low volume/high mix needs, we also provide higher volume opportunities with our expanding cell system capability. Culture is key to us, and have therefore adopted core values based on Teamwork, with an emphasis on Trust, Gratitude, Growth, Action and Excellence. The Account Manager coordinates and supports order management for and ensures on-time delivery of quality parts and assemblies for specific customer(s), while maintaining excellent customer satisfaction through strong relationship management. The Account Manager communicates relevant information about products, services, orders, complaints, lead times, and delivery schedules. This is an On-Site Day Shift position.

Requirements

• Must have 3 years of Account Management or Customer Service experience within a Manufacturing Environment
• Associates Degree or equivalent relevant work experience
• Demonstrated experience meeting deadlines and utilizing effective multi-tasking skills
• Knowledge of principles and processes for providing customer service, including customer needs assessment, understanding of quality standards, and evaluation of customer satisfaction
• Knowledge of principles involved in the production of precision technical products including raw materials, production processes, quality control, and cost analysis
• Experience with Microsoft Outlook, Word, Excel, and an ERP / MRP computer system (Syteline preferred)
• Meticulous attention to detail and ability to stay extremely organized in a fast moving environment
• Good communication skills (written and verbal)
• Phenomenal teamwork skills
• Maintain a service orientation - actively looking for ways to help people
• A passion for working with customers, helping them succeed, and building strong and long-lasting relationships with them
• Great listening skills, honed-in to figure out how you can best support customers while also collecting important feedback to help guide the management team
• Demonstrated experience dealing with unpleasant or angry people while maintaining composure, controlling anger, and being sensitive to others' needs and feelings
• Basic understanding of engineering drawings, blueprints, and technical specifications.

Responsibilities

• Serve as key point of contact between Shields and the customer, building strong relationships, ensuring complete satisfaction with our products and service.
• Identify customer requirements, acquire customer paperwork, communicate job status, and resolve issues with customers while maintaining a cooperative working relationship.
• Responsible for maintaining existing company accounts, utilizing company resources to keep track of sales, strategies and goals.
• Assist Sales and Marketing by providing forecast data as required.
• Responsible for creating quotes and providing related customer specifications.
• Perform contract review of new customer orders.
• Maintain and update customer and order records with changes in database with a high degree of accuracy; communicate, monitor and assure order completion through invoicing.
• Maintain accurate records in email and in the Syteline database feedback module of customer interactions and problem resolutions.
• Update and maintain customer portals/dashboards with updates to customer purchase orders.
• Responsible for understanding the customer's organization and structure, know the customer's product/services and staying aware of customer news and changes.
• Communicate with customers by telephone, email, or in person to provide information about products, take and enter orders, and respond to inquiries and complaints.
• Assist with customer satisfaction survey process.
• Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.
• Continuously enhance technical knowledge of products and customer base.
• Recommend improvements to processes and procedures, and maintain an attitude of continuous improvement.

Benefits

• A Highly competitive total compensation package
• Medical (3 medical plans to choose from)
• Dental
• Vision
• Life (Free Provided, options for supplemental on top)
• Disability Insurance (STD and LTD provided by the company for free)
• 401(k) with company match
• A generous paid time off schedule
• Discretionary quarterly bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 101-250 employees