About the position
ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.
Responsibilities
- Manage the inbound sales motion for all Remind business, converting leads into customers.
- Respond to inbound inquiries via phone, web forms, support communications, and other channels.
- Provide high-touch customer service, ensuring a seamless sales experience.
- Deliver product overviews and live demos, clearly articulating the value proposition of both Remind and ParentSquare.
- Educate customers on pricing, product features, and competitive differentiators.
- Own and manage a quota-carrying pipeline in HubSpot, ensuring accurate tracking of leads, opportunities, and closed deals.
- Utilize all available inbound resources, including phone, inbound forms, SDR support, and support communications, to maximize conversion rates.
- Work closely with the SDR team to ensure qualified leads move efficiently through the sales funnel.
- Maintain detailed records of customer interactions and sales progress within HubSpot.
- Become a product expert on both Remind and ParentSquare, staying up to date on new features and updates.
- Clearly articulate the pricing model for both platforms and effectively position solutions based on customer needs.
- Provide consultative sales guidance, helping customers understand how ParentSquare and Remind can enhance their communication strategies.
- Work cross-functionally with SDRs, sales leadership, and customer success teams to optimize the inbound motion.
- Analyze sales performance and identify opportunities to improve conversion rates and sales efficiency.
- Stay informed on market trends, customer pain points, and competitor offerings to enhance selling strategies.
Requirements
- 2+ years of experience in sales, account management, or customer-facing roles, preferably in SaaS or EdTech.
- Exceptional communication and presentation skills, with the ability to clearly articulate product value.
- Detail-oriented with strong organizational skills for managing multiple deals and priorities.
- Experience with CRM tools (HubSpot preferred) for tracking pipeline and sales activities.
- A customer-first mindset, ensuring a high level of service throughout the sales cycle.
- Self-motivated and results-driven, with a passion for helping customers succeed.
Benefits
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 15 paid holidays, including your birthday!
