Account Manager, East Coast-Customer Service

Fuelcell Energy

298d • $103,000 - $113,000

About The Position

FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of fuel cell clean power platforms, FuelCell Energy has the only technology in the world capable of capturing carbon from an external source and producing power at the same time. In addition, we offer the only technology in the world capable of producing hydrogen, power and water simultaneously. Under the direction of the Director of Asset Management and Customer Service, this individual contributor works in coordination with our service operations and management to provide excellence in client experience. This individual should be a dynamic professional who is looking for a rewarding future in one of today's most exciting fuel cell technologies.

Requirements

• Bachelor's degree, required. Masters in technical discipline or MBA is a plus.
• 5+ years large account direct sales experience in the high tech/financial services/facilities equipment industry. Experience in the Energy critical space is preferred.
• Demonstrated ability to develop creative solutions to objections, to operate successfully at the C-Level of multi-billion dollar companies, and to develop relationships at the executive level within accounts, especially finance.
• Highly competitive with demonstrated ability to connect personally and virtually across multiple stakeholders. Skilled in Consultative Selling.
• Up to 20% travel as required in order to cover a large geographic area. Experience using a formalized sales methodology a plus.
• Experience in the Facilities and/or Alternative Energy space a plus.
• Passionate about customers, solutions, and working in a team environment.
• Able to grow and adapt as FuelCell Energy grows.

Responsibilities

• Oversee all aspects of the FuelCell Energy engagement from Opportunity Qualification, Opportunity Development, Proposal, Closure, Solution Deployment, Post-Sales care & maintenance of East Coast sites with the potential growth into international sites.
• Contribute to development of new business as expert on various applications and customer perception.
• Ensure all operations at the assigned sites are organized and transparent to offtaker.
• Build relationships and map accounts with internal and external decision makers.
• Accountable for maintaining high levels of customer satisfaction in assigned accounts.
• Responsible for ensuring that the feedback from assigned accounts is properly captured and acted upon.
• Responsible for high level coordination of site activities.
• Responsible for internal coordination with cross functional groups, for example engineering, finance, legal, contracts, finance, asset management and executive leadership.
• Responsible for high level reporting of asset performance and customer relationships to leadership.
• Confer with customers virtually or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life/disability insurance
• 401(k) plan
• Employee stock purchase plan
• Generous paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree