Account Manager - Commercial Insurance Lines - Franchise / Hospitality

Hub International • Chicago, IL

284d • $85,000 - $100,000

About The Position

The Account Manager - Franchise/Hospitality will work closely with the Producer, Account Executive, and other team members, and serves as the liaison between the customer and the internal team. In this role, they will be leveraging their commercial insurance knowledge, experience and judgement to assist clients in their day-to-day insurance needs and risk management challenges. The position is responsible for client relationships, providing clients with excellent service and support and leading/facilitating team productivity.

Requirements

• Strong understanding of commercial lines and hospitality and/or franchise insurance coverages, forms, procedures, and policy rating
• Self-motivated and able to thrive in a results-driven environment
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Responds to change and challenges in a calm, composed and positive manner
• Able to maintain confidentiality, exercise discretion and sound, professional judgement
• Strong problem solving and critical thinking skills
• Effective negotiating skills
• Effectively prioritizes and plans work activities, readily adaptable to changing circumstances
• Client focused
• Ability to work independently and as part of a team
• Excellent interpersonal communications skills
• Ability to follow procedures
• Intermediate knowledge of Microsoft Office Suite

Nice To Haves

• Have a designation or willingness to obtain
• Applied Systems (EPIC) experience preferred

Responsibilities

• Effectively manage processing of incoming documents from insurance carriers such as policies, audits, and endorsements within their assigned book of business, ensuring their accuracy
• Cultivate long-term, mutually beneficial relationships with clients and insurance markets
• Process contract reviews and review non-standard certificates of insurance on behalf of the client, verifying adequate coverage is in place
• Serve as a mentor and role model to others by sharing your professional knowledge and experience, as well as by demonstrating actions and leadership that reflect the best interests of the organization
• Secure mid-term coverage for additional lines by requesting/negotiating quotes from insurance carriers and issuing binding instructions
• Respond to Accounting Inquires from insurance carriers and internal accounting
• Communicate with insurance carriers to resolve coverage issues, audit disputes and/or billing questions
• Participate in or conduct client meetings when necessary
• Attend industry related continuing education training and courses
• Perform other duties and projects as assigned
• Serve as a backup to the Account Executive, Program Manager, and the Associate Account Manager(s)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity and commissions for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree