Account Manager

The Account Manager role at GumGum is a critical position within the Customer Success department. The main responsibility of the Account Manager is to partner with Sales in order to provide excellent service to advertising agency partners and ensure the successful execution of various campaigns. The Account Manager is also responsible for building and maintaining relationships with clients, presenting campaign performance updates, and identifying opportunities for growth. Additionally, the Account Manager coordinates with internal teams to ensure campaign details are organized and client success metrics are met.

• Take ownership of GumGum's renewal business
• Lead the charge in supporting GumGum's renewal business by providing GumGum clients with an industry-leading end-to-end experience
• Build strategic and long-lasting relationships with GumGum's key clients
• Attend in-person meetings and entertain clients as deemed necessary
• Present campaign performance and updates to clients or the sales team and communicate optimizations to achieve goals
• Discover incremental opportunities for growth among existing campaigns
• Support Sales in managing and executing strategic sales opportunities
• Understand the client pipeline and strategically use current campaign success to help secure revenue on future initiatives
• Spend ample time researching client campaigns and programs they are running outside of GumGum and strategize how GumGum could be a potential fit
• Take ownership of the QBR (Quarterly Business Review) process for key strategic accounts and pull together key information that can be presented directly to clients
• Coordinate with internal teams and execute on sold campaigns
• Meet regularly with Campaign Managers to ensure campaign details are organized, up-to-date, and turnaround times are being adhered to
• Take ownership of pod meetings, set the agenda, and have goals in place for the team to accomplish during that time
• Manage alignment on client success metrics across the rest of the operations department
• Meet with Ad Ops to suggest campaign optimizations
• Provide feedback to the company on how to best service clients' needs

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 1-2+ years of experience in the digital media field, preferably in online verticals - Account Management and/or Media Planning
• Extreme attention to detail
• Excellent written and verbal communication skills
• Intermediate PowerPoint, Excel and Word skills
• Advanced in advertising metrics and comfortable with interpreting and explaining performance to clients
• Familiarity with Doubleclick, Sizmek, MOAT, Integral Ad Science, Millward Brown, Upwave, Salesforce

• Medical, Dental and Vision Coverage including 100% premium coverage for employee + spouse/family
• Life Insurance, AD&D and TPD
• Retirement contributions
• Short-Term Disability and Short-Term Sickness
• Work From Home and Wellness Stipend
• Initial 12 Days PTO of vacation with 1 additional day per year up to a cap of 15 days + 5 sick days
• Summer Fridays from the 1st Friday of May through the 1st Friday in September
• Employee Assistance Program
• GumGum Gives Back volunteering/social impact opportunities
• Virtual and in-person company events/celebrations
• Anniversary recognition and awards