Account Management Operations

The Account Management Operations position at DoubleVerify is an entry-level role that provides internal support for the Account Manager. The main responsibilities include overseeing optimization reporting, troubleshooting campaign setup, and executing operational tasks. This position requires strong organizational skills, attention to detail, and the ability to meet daily deadlines. It is a great opportunity for individuals looking to gain exposure to the fast-paced world of a digital ad technology company.

• Strategically own partner communication
• Become the face of DV from a media partner perspective
• Be the first point of contact for partner email communication and assist partners when advertiser performance thresholds are exceeded
• Provide tailored support to partners through offering optimization opportunities, deep reporting insights, and education on DV products
• Conduct the first line analysis of data when partners have questions on reporting
• Efficiently and effectively action on daily campaign tasks
• Communicate to clients and partners on all incoming case requests with a same day turnaround while ensuring 100% accuracy of internal campaign setup
• Agile management of the case queue to notify clients of traffic drops, high block rates, tag request questions, etc within the same business day
• Responsible for campaign and contact setup guaranteeing data consistency across DV's internal systems including Salesforce
• Proficiency in overall account support
• Play a key role in driving business success by working lockstep with Account Managers to best service accounts
• Achieve basic understanding of client's needs and goals
• Identify recurring issues across clients/partners and escalate performance trends to the Account Manager
• Ability to communicate with an internal or external audience effectively through synthesizing information tailored to each party

• Proven communication skills (written & verbal)
• Experience with Microsoft Office, specifically Excel
• Bachelor's Degree or equivalent/higher level of education
• Knowledge of Sales
• Organized with a rigorous attention to detail, drive for excellence, and a positive "can-do" approach

• Starting salary based on qualifications and experience
• Bonus/commission eligibility
• Equity opportunities
• Benefits package
• Opportunity to work in the advertising technology space
• Ability to work with a diverse client base
• Opportunity for career growth and advancement
• Ability to work with a team of professionals
• Opportunity to work with Salesforce.com
• Opportunity to work in the online media marketplace
• Ability to communicate effectively with all levels of management
• Opportunity to make a significant impact on driving business success