Account Coordinator

The job overview for the Account Coordinator position at SmithRx is to ensure the post-sale success and satisfaction of SmithRx customers. The Account Coordinator will work closely with the Account Management team and serve as a trusted partner to the client's operational leadership. They will be responsible for building and managing effective relationships with customers, communicating the value of SmithRx's services, and identifying and resolving any risks to client satisfaction.

Build and manage effective relationships with customers' operational leadership

Communicate the value of SmithRx's services in the context of customers' business goals

Retain high performing, satisfied customers

Identify risks to client satisfaction proactively

Collaborate across product and operational lines to pursue solutions and advocate for clients

Ensure the complete post-sale success and satisfaction of SmithRx customers

Bring strong industry and product knowledge

Support the Account Management team in serving clients' operational leadership

Begin involvement with clients at implementation kick-off

Support the development and execution of customer success plans

• Strong industry and product knowledge
• Ability to build and manage effective relationships with clients
• Excellent communication skills
• Proactive problem-solving skills
• Ability to identify risks to client satisfaction and find solutions
• Ability to collaborate across product and operational lines
• Strong organizational skills
• Ability to compile and present data and reports
• Troubleshooting skills related to claims, eligibility, and account maintenance

• Total Rewards package that includes incentive bonus and stock options
• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life insurance
• Flexible Spending Benefits
• Discretionary Time Off
• 401(k) Retirement Savings Program
• Commuter Benefits
• Paid Parental Leave benefits
• Professional development and training opportunities