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The position is for an expert software engineer who will focus on solving customer problems related to DGX clusters and NVIDIA's vGPU and Omniverse products. The role involves bridging the gap between the NVIDIA Enterprise Experience (NVEX) support team and product development groups, requiring both technical expertise and strong interpersonal skills. The engineer will provide direct support to customers, triage complex issues, and develop software improvements, making a significant impact on customer experience and product development.