Quality Assurance Verification Specialist - Farm and Food Worker Relief Program (FFWR)

United Migrant Opportunity Services • Racine, WI

427d • $36,296 - $45,386

About The Position

The Quality Assurance Verification Specialist for the Farm and Food Worker Relief Program (FFWR) at United Migrant Opportunity Services (UMOS) is responsible for performing quality reviews and monitoring of beneficiary cases to ensure compliance with program regulations. This role involves assessing eligibility determinations, maintaining documentation, providing feedback to program staff, and conducting audits to enhance service delivery and accuracy. The specialist will also assist in data collection and reporting, participate in training, and support the overall mission of UMOS in aiding farmworkers and their families.

Requirements

• Associate degree or two years of post-secondary education in social science, human services, or a related field.
• At least three years' experience in determining eligibility and/or case management.
• Bilingual in Spanish and English (oral and written).
• Proficient computer skills, particularly in Microsoft Office Suite/Office 365.
• Good oral and written communication skills.
• Must have a reliable car, a valid driver's license, and adequate insurance.

Nice To Haves

• Bachelor's degree preferred.
• Ability to work irregular and/or flexible hours.

Responsibilities

• Perform timely quality reviews and monitoring of FFWR Beneficiary cases using the UMOS Database System.
• Ensure all intakes, case notes, applications, and documentation are complete and entered in the database timely.
• Assess and ensure compliance with personal identifiable information (PII) regulations.
• Troubleshoot beneficiary intakes to support FFWR staff and subrecipients.
• Maintain required documentation and resolve FFWR inquiries and problems.
• Provide performance-related feedback and coaching to program staff and subrecipients.
• Maintain professional knowledge of FFWR program regulations and policies through training and workshops.
• Assist with data collection and reporting requirements under the FFWR program.
• Establish and maintain an effective data collection and reporting system.
• Conduct Quality Assurance program audits and make written recommendations to management.
• Communicate trend information and recommend solutions for process improvement.
• Conduct routine coaching interactions for program staff and subrecipients.
• Manage and participate in special projects as assigned by QA leadership.
• Conduct group monitoring and calibration sessions involving QA teams and leadership.
• Display effective time management to conduct QA reviews in a timely manner.

Benefits

• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees