Client Support Associate I (Onsite)

Weedmaps • Irvine, CA

490d • $50,003 - $57,990 • Remote

About The Position

The Client Support Associate I will provide essential administrative and technical support to both the internal sales team and clients at Weedmaps. This role is pivotal in diagnosing and resolving technical issues related to our product suite and third-party partners, ensuring that clients receive timely updates and resolutions until their concerns are fully addressed. The associate will work closely with the assigned Account Executive and Account Manager to maintain clear communication throughout the resolution process. In addition to technical support, the Client Support Associate I will handle various administrative tasks, including managing cases through Salesforce, executing opportunities, updating account profiles, requesting credits, configuring ad campaigns, collecting creative assets, generating contracts, and collaborating with other departments to assist the sales team in managing their accounts effectively. This position requires a proactive approach to ensure that all tasks are completed with exceptional quality and within the expected timelines. The impact of this role extends beyond mere support; it involves providing Tier-1 technical assistance for Weedmaps products, adhering to standard operating procedures, and executing opportunities through the closed-won process efficiently. The associate will also be responsible for validating opportunities within trust and safety guidelines, maintaining communication with the account team to support revenue generation, and managing ad campaign setups and asset collections. Participation in User Acceptance Testing and reporting defects will also be part of the responsibilities, ensuring that the technology team is informed of any issues that arise. Overall, this role is crucial for maintaining the high standards of service that Weedmaps is known for, while also contributing to the overall success of the sales team.