2023 New Grad - Global Operations Coordinator

The Global Operations Coordinator is a critical role at Flexport, responsible for executing the end-to-end movement of shipments and supporting the company's mission to make global trade easy for everyone. As a customer-focused individual, you will work closely with partners, subcontractors, carriers, and other stakeholders to ensure the smooth execution of logistics operations. Your role will involve resolving escalations, analyzing data for continuous improvement, and adhering to standard operating procedures. This position requires excellent customer service skills, attention to detail, and the ability to work flexible hours.

• Execute the end-to-end movement of ocean, air freight shipments, trucking, and warehousing within a regional network
• Ensure shipments move on time and handle exceptions appropriately
• Serve as the first point of escalation for issue resolution
• Use metrics to identify opportunities for improvement and deliver great performance
• Follow Standard Operating Procedures (SOPs) to meet internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs)
• Analyze data to identify defects and support continuous improvement efforts
• Provide excellent customer service and prioritize customer needs
• Troubleshoot and handle challenging customer issues
• Fluency in English, both written and verbal
• Strong attention to detail in a fast-paced environment
• Ability to work flexible hours, including weekends and holidays, based on business needs

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred
• Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base
• Fluency in English, both written and verbal
• Strong attention to detail in a high-energy, fast-paced environment
• Ability to work flexible hours, including national holidays, weekends, swing or night shifts, and overtime based on business needs

• Ability to work flexible hours, including weekends, national holidays, swing or night shifts, and overtime based on business needs
• Opportunity to work at Flexport's first operations center dedicated to providing the best customer experience
• Opportunity to shape the future of a $8.6T industry with innovative technology and exceptional people
• Opportunity to work with companies of all sizes, from emerging brands to Fortune 500s
• Access to Flexport Academy, a one-week intensive onboarding program for education and success
• Commitment to creating and nurturing an inclusive and diverse work environment
• Equal employment opportunities regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.