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Sally Beauty Supplyposted about 1 month ago
Alexandria, LA
Health and Personal Care Retailers
About the position
The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.
Responsibilities
- Provide an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals.
- Introduce every customer to the Hair Color category, providing color consultations, and utilizing selling skills.
- Deliver behaviors consistent with driving desired client survey scores and reviews.
- Determine customer color and care related needs, and offer professional advice and recommendations.
- Assist the team with meeting or exceeding specific hair color sales goals.
- Record all sales in the POS and handle all monetary transactions accurately and efficiently.
- Complete daily paperwork and reporting and make bank deposits when needed.
- Price merchandise, process back stock, assist with shipment processing and housekeeping duties.
- Support with planograms as needed.
- Collaborate with a wide number of customers and co-workers on a regular basis.
- Assist Store Manager with onboarding and training needs of new associates.
- Mentor other associates to elevate hair color knowledge.
- Ensure compliance with all safety and loss prevention policies.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- 1+ year retail sales/customer service experience preferred.
- Ability to communicate with customers, co-workers, and management in a clear, concise manner.
- Must be available to meet the scheduling needs of the business.
- Ability to execute product knowledge from training to support with customer service.
- Ability to explain product labels.
- Can follow direction and perform other duties as assigned by Manager.
- Comprehensive knowledge of iPad and navigation of the internet and social media platforms.
- Ability to present a professional image and interact positively with the public.
