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- Strong stakeholder management skills, eagerness to get stuck in, high attention to detail and robust organisational ability.
- Resilience and flexibility to adapt to an ambiguous and constantly changing environment.
- Organisational skills: You must be a strong critical thinker, adept at problem-solving multiple multi-faceted scenarios at once--all while keeping your tasks in order and organised.
- Analytical rigour, as you track and analyse metrics and situations to improve outcomes and make recommendations
- Working knowledge of Zendesk and Looker/Tableau is a plus but not essential
- Business level proficiency in English
- Bilingual in Spanish, Italian, German, French or Portuguese is preferred, multilingual is a plus
- Lead and develop a team of operations representatives by having a deep understanding of our company values, operational programmes and the main OKRs that you and the team will be in charge of.
- Take ownership for results, understand development needs and provide coaching, training and support to team members, delivering timely and clear feedback on performance.
- Monitor team performance, quality, adherence and daily schedule
- Act as a primary escalation point for resolving emergencies and high-touch escalations.
- Support in projects and process improvement opportunities as required, be a voice for continuous improvement providing feedback on opportunities, and proactively share best practices.
- Create a safe and engaging work environment, where constructive and regular feedback is celebrated.
Nice-to-haves
You have fantastic people skills and you excel at building and rallying your team towards shared goals. You have a strategic and entrepreneurial mindset and are excited about solving new and old problems. You will help manage, change and plan for the future in line with the company goals. You are a pro in getting to the root cause of problems working and map out the solutions and requirements to all stakeholders. You are inspired by making sure that customers who use TaskRabbit have a great experience and come back many times over. You care deeply about Tasker and Client relationships and you are ready to dig in and solve our customer’s problems day in and day out.
Benefits
- The perks. Taskrabbit offers Medicover medical and dental insurance, Multisport, flexible time off with 2 company-wide closure weeks per year, stipends for wellness + productivity + education, in-store IKEA discount, reproductive health stipends, and more.
About this position
The Task Logistics team is responsible for improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). We are looking for an Operations Team Leader to support the team and ensure consistently high performance. You will also be responsible for supporting regional strategy and process improvement opportunities within the European Operations organisation.
We are looking for a passionate leader who lives for helping others, cares deeply about building strong culture and teams and is excited to work closely with peers, to identify and execute quickly on opportunities that level-up our user experience.
This is a remote first position reporting to the Strategy & Operations Snr. Manager who is based in London.
Join us in creating a better everyday life for everyday people.
This job is no longer online. We keep it on here for reference only.
Job Summary
Function
Level
Years of Experience
Salary
Location
Remote EU
Workplace
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017
At Taskrabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work.
As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.
Company Website
https://www.taskrabbit.com/Careers Page
https://www.taskrabbit.com/careers