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- We're looking for candidates with great people skills!
- Minimum 1 year of customer service experience, contact centre experience preferred
- Fluency in English
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness
- Tech-curious, excellent typing skills and adaptable in navigating online tools and systems
- We’re growing! Adaptability and a love for change and improvement in a fast-paced environment
- Excellent written & verbal communication skills: have a strong command of grammar and spelling
- Strong critical thinker and adept at problem-solving
- Interpersonal skills: Remains open to others' ideas and exhibits willingness to try new things
- Display calm conviction, confidence, and empathy when handling customer escalations
- Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform
- Ability to take ownership and solve problems
- Positive and resilient attitude
- Great teamwork skills
- Available full-time (40 hours / week)
- Eligible to work in Poland, we will not support relocation for this position
- Learn & be able to assist customers in the Taskrabbit experience across our dual-side marketplace.
- Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
- Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time.
- Be organised, accountable and responsible - using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
- Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
- Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving.
Nice-to-haves
Benefits
- The perks. Taskrabbit offers Medicover medical and dental insurance, Multisport, flexible time off with 2 company-wide closure weeks per year, stipends for wellness + productivity + education, in-store IKEA discount, reproductive health stipends, and more.
About this position
The Customer Support Representative is primarily responsible for handling customer queries from Registrants, Taskers and Clients while driving for a one-touch resolution experience. You will handle contacts including account usage, helping customers book a task and providing support for Taskers running their business on the platform. We aim to live our values in every interaction and are looking for customer support agents who care deeply about making everyday lives easier for our community.
On the Customer Support team, your primary focus and passion will be working directly with customers via chat, email or phone, whilst also allowing time for regular team meetings, coaching's, company-wide learning and development opportunities.
This job is no longer online. We keep it on here for reference only.
Job Summary
Function
Level
Years of Experience
Salary
Location
Remote - Poland
Workplace
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017
At Taskrabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work.
As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.
Company Website
https://www.taskrabbit.com/Careers Page
https://www.taskrabbit.com/careers