• You are a high-energy, independent self-starter who seeks to deliver excellence in everything you do, no matter how small the project.
• You have direct experience wearing different hats while maintaining a high level of detail across various workflows.
• You love to help and support people building their own businesses and communities online and in the real world. 
• You are a creative, resourceful, and extremely detail-oriented problem solver comfortable with change and the dynamic environment of a rapidly growing startup.
• You are a strong communicator who seeks to deliver quick, crisp responses in all your correspondence personally and professionally.

• As the first point of contact for Hosts and their members, quickly understand their needs and issues–getting them what they need to be successful with rapid responses and an amazing service experience.
• Handle a high volume of support requests via email, phone, and video calls to understand “the ask behind the ask” via active listening, curiosity, and logical reasoning to answer questions and troubleshoot problems.
• Contribute to our Customer Advocacy strategy and planning, building awareness and shaping perception of Mighty Networks in partnership with Marketing, Sales, Product Design, Customer Success, and Engineering teams.
• Produce excellent resources to welcome new Hosts and to offer ongoing education, inspiration, and ideas.
• Creatively adapt to a highly flexible but around-the-clock set of Host and member inquiries and demands served by a small but rapidly growing startup team.

• Comprehensive benefits and vacation package
• Stipend to get set up remotely

As a member of our growing Customer Success and Advocacy team, our ideal candidate is committed to delivering responsive customer service, advocacy, and education to our Hosts (what we call the brands and creators who are our customers), and their members.